Hannah Morgan

Tell Me About Yourself

Possibly one of the most difficult questions for any of us to answer is "Tell Me About Yourself?".  If I asked your friend to tell me about you, they could easily rattle off several interesting things. Overcoming the stage-fright in answering this question is pretty important.  So let's look at ways of doing that.

Number 1, Create a script of what you want to cover in 45 seconds or less.  In the olden days, two years ago, my recommendation on how to answer this question was to complete these 4 key phrases:

I am a...(insert your profession, occupation here)

With expertise in ...(2-3 key skills sets you possess)

My background includes...(list industry experience)

My unique qualities are...(2-3 memorable qualities)

Now let me refine this a bit for 2010. I am doing this because the market is competitive and you have to be better at this than most.  This is the advanced recommendation:

I am known for ...(insert value proposition here)

With expertise in ...(2-3 problems you have solved over your career)

My background includes...(specify industries, company cultures, and/or community experience)

One of the things I am most proud of is...(site an example something you were proud to accomplish)

How to Write You 60 Second Elevator Pitch by Heather Huhman puts a similar spin on the pitch.  

The key is make it your own and know it completely.  That is best done by practicing!  If you have a webcam, you can record it and analyze it.  Or, if you would like, post it over on Career Sherpa's Facebook page and I will provide a quick critique!  

All you need is to post your video on the Discussion Page.

So You Have Excellent Communication Skills

We read this phrase and use it too often.

"Excellent communication skills, written and oral".

Really?!  What does that say?  What does this mean? How do you quantify or qualify this phrase?

Quite honestly, it is going to take more than communication skills to make it today.  It is about interpersonal skills.  I think employers really mean they are looking for interpersonal skills.  So what's the difference? 

From Wikipedia:

"Communication is a process of transferring information from one entity to another."

"The term "interpersonal skills" is used often in business contexts to refer to the measure of a person's ability to operate within business organizations through social communication and interactions. Interpersonal skills are how people relate to one another."

Which do you think is more valuable to your employer? 

If your occupation requires communication skills, and many do, it is equally important to develop the interpersonal skills.  Being able to clearly communicate information is different than being able to convince people that your communication is worth listening to.

There are subtle nuances involved in effectively communicating.  These nuances usually require making a connection, developing trust, conveying value. 

It is one thing to push your communication out there, it is another thing to get people to listen and it takes something even greater to get them to respond.

Think about this in terms of your resume, cover letter, networking meetings...

Think about this in terms of your performance on the job...

3 Communication Strategies Learned From Meteorologists

I've always thought that being a Meteorologist/weather-woman would be a great job.  What other job do you know of that won't damn you for making a wrong forecast or won't hold you accountable? 

Meteorologists have a wonderful skill in ambiguous language.  What is the difference between

Partly Sunny and Partly Cloudy?

How do you really measure a percentage for a chance of rain?  

And what's with a temperature range of "somewhere in the 60's"?

Doppler radar has certainly made us all more knowledgeable about weather patterns, however, it doesn't take an advanced degree to figure out that the dark green shadow over my city means bad weather.  It's  happening.  I can see it out my window. 

All kidding aside, we can learn a lot from this occupation and how they communicate.  We all need to learn a little CYA.

Lessons learned from a Meteorologist:

1. Don't over-commit
   Never promise something you can't deliver or know can't be delivered.
2. Do your research
   Know what previous patterns have been.  At least you'll be able to speak with accurate historical data.
   
3. Leave yourself wiggle room
   Speaking in generalities can often prevent backlash. 

While these lessons work for a meteorologist, I realize they won't work for every occupation.  Use at your own risk.

On the Edge of a New Horizon

What happens when all the job boards go away or morph into social media sites where you have to present yourself virtually?

What happens when you have to interview via Skype and don't meet in person until the day you start your new job?

What happens when your job becomes virtual and they send you home to do your work remotely?

What happens? 

We are almost there.  The world we live in is changing so fast and it is getting smaller and flatter all the time.

What can you do? 

As all these things begin to happen it has to change how we interact with people.  Though the medium might change, at the core it is about developing and nurturing relationships.  Reciprocity and authenticity and kindness.

Hidden agendas, bait and switch, It's all about me, quick sell.  These concepts are turn offs to most people. 

Practice today being authentic, likable and a giver!  I think it is going to pay off in the long run. 

Jumping to Assumptions Can Hurt Your Job Search

Do you jump to conclusions?  I think we all do, at least once in awhile.  In a communication workshop I attended years ago I learned the phrase "assume positive intent".  In job search, assuming positive intent can mean many things, but most importantly, it is a reminder to be polite and respectful. 

Here are some scenarios that arise again and again and push job seekers to assume- sometimes the worst.

Who Do I Turn To For Advice?

Sometimes we don't have all the answers.  What to do?  The answers we are looking for could be about our career, our personal life, our finances, our car, technology or any other area. 

Mind Over Matter: Moving Your Stalled Search Forward

As a member of a new community of resume writers and career coaches called the Career Collective, this post is one of many responses to ideas and concrete steps to secure your future in a changed economy.  I encourage you to visit other members' responses, linked below. Please follow our hashtag on Twitter: #careercollective.

 

QUESTION:  What do you do when you’re really, really, really discouraged about your unsuccessful job search? How do you overcome the negative aspects of job search?

Whether you are new to job search or you have been at it longer than you would care to admit, there are some emotional issues that plague every job seeker.

These emotions range from anger, denial, sadness, frustration to depression.  Actually, sometimes you may feel them all at the same time.  These emotions are real and normal. They come with the territory of losing something.  You've lost a job, probably due to no fault of yours.  You have lost co-workers and friends.  You have lost routine and stability and financial security.  You have lost your professional identity.

The important thing to watch out for is that you don't become immobile.  You must keep moving.  Don't stop your search.

But it happens.  You become de-motivated. You can't face one more day of "job search". 

STOP 

Stop what you are doing.  Take some time to reflect on who you really are and what you want out of LIFE.

Use a journal, spreadsheet, napkin, whatever and begin writing down your values and what you love in life.  This is the foundation for moving forward.

LOOK

If you were sick and went to the doctor, the doctor would ask what your symptoms are.  If you are in a stalled job search, and you need help, ask yourself,  what am I doing, how am I spending my time.  Keep a log of your time and activities for one week. Take a step back and look at your search.  You can't dispute facts.  Seeing it in black and white, keeping the vagueness and emotion out of the equation, can help you diagnose your problem.  There's a common saying, if you continue to do the same things, you will continue to get the same results. 

LISTEN

With the napkin or spreadsheet in hand, meet with your friends, family, pastor, ex boss and share your thoughts with them. Ask for their advice:  "What would you do next if you were me?"  Select those people you trust and value. Listen.  Take notes on their advice.

Reflect on the advice you've been given.  Are there similarities?  Are there re-occurring thoughts? 

If you are thinking, I can't do this, I've already done this, I don't have anyone I can talk to, this won't work for me, then you are right, it won't. Try it anyway. 

TAKE CARE OF YOU

When you travel on an airplane, the flight attendant's walk you through the safety guidelines.They say:  "Place the mask over your nose and mouth first so that you may better assist those around you".  These safety guidelines apply to you too. 

• Get enough sleep
• Eat well
• Exercise
• Participate in activities you enjoy (hobby, volunteering, community groups)

@GLHoffman, How to Overcome the Negativity of a Job Search

@jobhuntorg, Just SO VERY Discouraged

@chandlee, Strategy for Getting “Unstuck” and Feeling Better: Watch Lemonade

@heathermundell, Help for the Job Search Blues

@heatherhuhman, 10 Ways to Turn You Job Search Frown Upside-Down

@KCCareerCoach, You Can Beat the Job Search Blues: 5 + 3 Tips to Get Re-Energized

@WalterAkana, Light at the End of the Tunnel

@resumeservice, Don’t Sweat the Job Search

@WorkWithIllness, Finding Opportunity in Quicksand

@KatCareerGal, Job-Hunting in a Weak Job Market: 5 Strategies for Staying Upbeat (and Improving Your Chances of Success)

@ErinKennedyCPRW, Dancing In the Rain-Kicking the Job Search Blues

@keppie_careers, What do do when you are discouraged with your job search

@DawnBugni, It’s the little things

@ValueIntoWords, Restoring Your Joy in Job Search

@barbarasafani, Making Job Search Fun (Yeah, That’s Right!)

@LaurieBerenson,  3 Ways to Keep Your Glass Half Full

@expatcoachmegan, Dealing with Job Search Stress: Getting to the Source of the Problem

@MartinBuckland, Job Search Made Positive

@GayleHoward, Job Search: When It All Turns Sour

Need A Little Help From Your Friends?

Gosh, I love the Beatles.  I could listen to them all day!  Each song inspires or connects to wonderful memories.  As a job seeker, you don't want to lose sight of the happy, positive things in life.

The job search process is 90% psychological.  It doesn't make us feel very good; therefore, you need to do things that will.

This is a series of posts containing ways to make your job search better:  Job Search Advice in Review

This is another post about a very important lesson of job search/career management:  Being a good listener

Keep moving, forward, sideways, even a step back... just keep moving!  You are learning as you move!

Who Are You Targeting In Your Job Search?

Whether you are networking, completing a job application, writing a cover letter, or interviewing; you will need to take your audience into consideration.  What are their needs or concerns?  What can you do to make their lives easier or make it easier to help you?  In order to answer these questions, you need to identify your audience. 

Tim Tyrell-Smith's post on Tim's Strategy identifies the audiences for you.  And he takes it one step further to help you understand what they may be looking for or what motivates them and why they are of value to you.  

• Recruiters
• Fellow Unemployed
• The Employed
• The Folks in HR
• The Hiring Manager

Each of these people have a different perspective and that is why you need to customize your written and verbal communication to fit the audience.  One size does not fit all. 

Don't assume you know, find out what motivates them. 

In sales, they call the un-customized pitch, spraying and praying.  Throwing out every feature of the product or service without finding out the potential customer's needs is the mistake every new salesperson makes.  They learn over time how to ask potential customers probing questions to identify need so that they can customize their responses.  It becomes exploratory, not slamming information down someone's throat. 

New job seekers frequently make this mistake as well. They are in such a hurry to get to their next job, they forget to find out what their target audience wants. 

 

Our Professional and Personal Lives are Blending

Sharing information is a personal value of mine.  I hope that by sharing information that people reading it or hearing it will come up with solutions or new approaches or innovation of some sort that will improve how we all are doing things. 

This week, I was hit over the head by some information and it forced me to think about the advice I've been giving job seekers.  Previously, I've held the belief that a job seeker needs to fit into the employer mold.  Well, kind of.  The job seeker needs to give the employer what they are looking for and my recommendation has always been to keep your personal stuff, personal. 

However, personal and professional seems to blur a lot lately.  Sometimes it is difficult to draw the line.  Is the fact that I am a mother relevant to my future employer?  No, not unless my new employer is an advocate of families or mothers.  But it is a crime to let people know I am a mother?  I used to believe the answer was almost yes.  If you are confused, I am too. 

Social media or change in societal norms is changing my outlook.  What I mean is, you see and hear people sharing both their professional and personal stuff on social media.  Is that wrong?  The old me says yes, the new me says, I don't know.

Chris Brogan is in the forefront of social media.  If you take one look at his blog, you will see the blending going on.  He merges professional and personal.  Please, go read Chris Brogan.  I think it is partially fair to say that this merging/blending of the two is how we start building trust.  Trust is key to building relationships.

What really got me thinking was this post my friend (Mike Lally) forwarded to me.  It is an interview with Seth Godin by J.T. O'Donnell.  Seth is a great thinker.  Here are some of the topics Godin brings up:

• You’ve Been Brain-Washed & Seduced…It’s Time to Fight Back!
• Why Career Labeling Stinks & What to Do About It
• Older Generations: Safe Doesn’t Cut It Anymore
• Get Fearless, Get Reckless

So what this post is really about is understanding how and maybe why things are different today.  We all want to succeed, but we need to understand that perhaps the rules are changing.  Perhaps our definition of success needs to be re-evaluated.  Perhaps our goals are no longer realistic in today's world. 

We can't change the world, we can adapt.

Why Do Job Seekers Obsess Over Their Resumes?

How many people have actually been hired because they had a kick a** resume?  Really?  Did the new boss actually say, "the reason I hired you was because your resume was excellent"? 

The resume can be a door opener.  Can be.  But it depends on so many things. 

• Does it meet the personal preferences of that individual?  Everyone likes to see different styles of resumes. 
• Has it demonstrated you have the exact skills and more importantly background and experience they are looking for?  Or that they think they are looking for?
• Did it get enough key word hits from their resume reading software? 
• Did the intern or new HR recruiter understand what you were talking about?  Will they forward it along?

In many cases, a referral or personal endorsement, is the reason your resume got read or pulled from the stack of hundreds.  This referral may actually be the only reason you were called in for an interview. 

Hiring decisions are made during the interview.  No matter what your resume says, it is your performance during the interview that either moves you forward or not. 

So what will your strategy be to get yourself prepared for the interview?  Do you rehearse?  Do you practice in front of a mirror or video camera?

Most new job seekers ask for help with their resumes. WRONG. WRONG.  WRONG.  They need help in assessing their strengths and developing a marketing plan which will guide their networking activities.  Then they need to begin learning about the needs of their target companies.  Only after these things have been done is the job seeker ready to write a document that addresses the specific needs of those companies.  This is called Marketing .  

It is my contention that if job seekers put twice as much effort into self assessment and market research (instead of obsessing over their resumes) they would be a great deal more active and productive.

Personal Branding, Who Needs It?

What is personal branding anyway?  Wikipedia says:

Personal branding is the process whereby people and their careers are marked as brands (Lair, Sullivan & Cheney 2005).

Who needs it?  We all need it.  Today, more than ever before.  But it shouldn't be fake.  It has to be genuine- real- authentic. And even if you are "just looking for a new job" you need it too!

Jason Alba posted this slideshow on his blog the other day.  It does a great job of defining what it is and how to define and build your brand.  (sluggish at times, be patient).  Brand You: Personal Branding.

(Great work Kristian Anderson)

If you are looking for more information on personal branding, there are some gurus who write about it.  It seems every one is writing about it, because it is a critical component of career management and job search.  You can say you don't need it.  You can say it doesn't apply to you. However, it is real and it IS for everyone.  

Dan Schwabel:  Personal Branding Blog

Tom Peters, The Brand Called You, from Fast Company from 1997

Collection of Personal Branding Articles from QuintCareers

Reach Personal Branding Newsletter from William Arruda

Executive Resume Branding (and more)

The Unspoken Message

How often has our message been mis-interpreted?  We control this.  It is our message and if we want it to come across the way we intend, we better make sure it is well thought out. 

It seems so basic.  Just write what you want to say and it will be taken at face value.  Yet, I am sure you have had other experiences. 

Seth Godin wrote a post What Sort of Accent Do You Have.   

Seth says:  "Not only the way you speak—but the way you write and act. More than geography, accents now represent a choice of attitude."

And this reminded me of some of the "accents" job seekers have. Rule number one in writing is to know your audience.  To whom are you writing?  If you don't know, then how do you know how they will perceive your message? 

Here are some easily fixed written communication errors:

1.  Use a professional font for your emails.  Black preferably.

I am an Accountant with over five years of experience.

What do you think when you see the sentence above? It is corny, juvenile, unprofessional, casual..

2.  Your email address is confusing or too personal.  This doesn't need to happen today.  Your email address should contain your name, nothing else and nobody else's.  Some bad examples:

[email protected]
[email protected]
[email protected]
[email protected]
[email protected]

3.  Don't use humor that might not be evident.  "lol" may not reach your audience.

4.  Emoticons don't cut it in professional emails.

5.  Stay away from politics and religion.

6.  Check emotions at the door.  Never write something when you are angry or emotionally charged.

7.  Check for spelling and grammar before you send it.

Back to Seth Godin's point, what is the attitude you are conveying...do a double check and make sure it is on target!

How Are You Communicating?

Communication is crucial.  A message is mostly interpreted by non-verbal cues, not the actual words we use.  However, for the last few years there has been a huge movement towards social networks and the conversations are happening virtually (in writing).  Well, some would ask if they are really conversations or just narcissistic junk.  The point I am trying to make is that the traditional definitions of communication are broadening.

Thomas Stone, of Element K, speaker and authority on eLearning presented at the local chapter of American Society for Training and Development (ASTD).  He spoke about using technology as a supplement to traditional learning methods. 

The technology he spoke of included:  blogs, wikis, twitter, and social networks (these are the big ones right now).

I believe Tom's point is that formal learning alone is not as effective as formal learning combined with these technologies.  There is a greater rate of retention if the learning is blended.

Job search is a learning process.  It has changed a lot since you've last had to look for a job.  How will you learn about these new changes?  As students of this new world of job search, you have probably attended workshops, watched webinars and read a book or two.  Where else can you go to add these technology components to your learning and retention?  Obviously, you read this blog, however, there are literally thousands more. 

BLOG SOURCES

AllTop is a collection of blogs by topic.  I've selected some of my favorites in my AllTop page careersherpa (follow the link) 

RiseSmart Career 100 ranks the top career related blogs.

Blogrolls of favorite blogs is another way to find more blogs.

Social Networks

Secrets of the Job Hunt is a great example of a social network.  It is focused on job search information sharing.

Locally, there are some usergroups on yahoo that are very helpful. 

Don't forget about Groups on LinkedIn.  Remember, you can belong to up to 50 groups.  Here are just a couple...

• Twitterjobsearch.com
• About.com Job Search and Careers

And don't forget to select some professional groups that will enlighten you on industry and occupational trends. 

WIKIs

I don't know of any yet...help me out here!  Are there wikis for job search education and discussion?  Certainly there must be.

TWITTER

There are some great tweeters out there!  To find lists of great content generators, you can view the new function "lists" of people you respect and value. 

Where to find your job on Twitter(by CareerRocketeer)

(There are many more lists out there too, add your favorite lists of people to follow for job search advice in the comments)

It is about sharing.  It is free.  It is a new way of communicating.

Be "Just Right" So Goldilocks will Hire You

We all know the story of Goldilocks and the Three Bears.  She tested the porridge, the chairs and the beds and each time found one that was "just right".

Employers are looking for "just right". Not under-qualified, not overqualified.  That is why new college grads and seasoned professionals are having difficulty right now. 

So what can you do?  The resume and cover letter, phone screen and interview are the three areas for a job seeker to fine tune or adjust to please Goldilocks.

Resume and Cover Letter

Before you even open your resume, take the time to review the job posting carefully.  Underline the key words and phrases in the posting.  (Not phrases like interpersonal skills and teamwork, those are minimum requirements, the other stuff.)

Next, go research the company, if you haven't already done so.  Learn about them so you understand why they have this opening and/or what's driving this need for the position.

Now begin writing and editing:

• Use the key words and phrases in your summary. 
• Omit words and phrases that are not directly related to the position
• Re-assess the job titles you are using?  Instead of Sr. Business Systems Analyst, be an Analyst or something closer to what the job title is you are looking for.  Don't lie, you can hyphenate your job title to include the real one second. "Analyst/Business Systems"
• Each bullet under your work history should address one of the requirements of the job (don't repeat yourself, only one bullet per skill/requirement)
• Limit the extent of your work history to 10-15 years

In the cover letter:

• Explain why you are interested in this position in the first paragraph.  Say more than "it is an excellent use of my skills". 
• If it is clearly a job below your abilities, you better reference why you are interested in taking a lower skilled job. (Don't tell them you are desperate)
• Highlight the specific match of skills/talents you have for the position in the second paragraph.

Phone Screen

If you are getting phone calls, that means your resume is working.  Now, be sure to answer their questions so they don't eliminate you here.  You want the interview! 

• Be prepared to defer the salary expectation question.  You are flexible and you understand that salaries are different now and you are financially prepared to adjust your income for the correct job and employer.
• Be likable!  Leave your frustration at the door. 
• Ask good questions and show interest in the position.
• Have your accomplishment stories ready to answer questions with specific and relevant examples. 
• Again, be ready to explain why you are interested in this job and employer.  Make them believe you are going to stick around beyond the training period and that you won't be bored with this job.

Interview

If you are getting interviews, great!  Everything else you've done has worked. 

All the same advice holds true during the interview.  Stick to your story of why you are interested in this job and employer.  Be enthusiastic.  Learn about the position!  The interview is a dialog. 

This post was written to help a job seeker asked for advice on how to not appear over-qualified.  If you have a question you would like answered or address or better yet, discussed, comment on this post and we will all address it! 

Who Are Your Friends?

I am not a natural-born networker.  I prefer "hanging" with those people I know well.  I have a schedule that doesn't allow me to meet people after work.  Those are great excuses for not networking, right?  Actually, this is my situation.  Yet, I still find time and ways to carve meeting new people into my life.  Some stay around for awhile, others, well, not so much.

It was just over a year ago I started blogging.  Then I started Tweeting.  I have made some solid friends this past year.

I remember making my first on-line friend, Barry Hopson.  Who, by the way just published a book he co-authored with Katie Ledger.  (Visit the blog and read the get the book).  Sounds kind of hokie, I know.  But it was sort of an "Aha" moment...you really can meet people virtually.

I also began reading and commenting on blogs and met Miriam Salpeter of Keppie Careers.   I considered her a mentor, whether she knew this or not.  Now I have been asked to be part of her joint effort with Jacqui Barrett-Poindexter and others, Career Collective.  This has provided me the opportunity to "meet" other great thinkers and bloggers!

Entering into the world of Twitter, my earliest friend was helpful and local so we met for coffee, Karl Heinz Kramer  (@khkremer).  I continue to meet new people everyday on Twitter.  As Deborah Mourey says, "Twitter is a cocktail party".  I don't even like going to cocktail parties, but heck, you meet some interesting people.  That is why taking a leap into Twitter can be so interesting, especially for those who are introverted.  Since starting on Twitter, I have made so many connections with so many great people.  It has also been helpful in keeping in touch with real friends I don't get to see too often.

Using social media has been a wonderful adventure.  I am amazed by how easy and almost natural it is to meet new people. 

Perhaps Twitter's new List function will make it easier for newbies to follow and engage in new "tweindships".  Susan Ireland recently wrote a post "14 Twitter Lists for Job Search" about Lists and I found it basic and helpful. 

The key is to find people who share common interest.  For me it is anything related to job search and social media. 

What are your professional interests and who are you going to follow?

It is November...Already?!

November begins the holiday season!  I've begun to see Christmas decorations in stores.  I even saw one house that had white Christmas trees with lights and a glowing Santa out front.  (What happened to Thanksgiving?). 

Maybe one day some retail establishment or marketing guru will invent a "Magic Pilgrim" or "Tom the Turkey" who will come bearing gifts of some sort for this under-commercialized holiday.  Until that day comes, let us create our own magic for Thanksgiving.  A day when the early settlers gave thanks for survival.

When you look back over the past year, you've managed to survive.  Some of you may even be grateful for the opportunities presented. 

In honor of Thanksgiving, I double-dog-dare you to make November a month to recognize the things you are thankful for.  Each day, acknowledge one thing.  If you want, you can even write it down in a journal.   By the time Thanksgiving rolls around you will have one or both of the following outcomes:

• A really good Thanksgiving prayer
• A new outlook

I am thankful for the wonderful new friends I've made this year!  (Too many to name). 

Do You Need Some Honest Feedback?

I'm heading into dangerous waters with this post, I know.  Have you ever run into someone who doesn't know when to stop talking?  Or been stuck in a conversation with someone who talks about themselves the entire time?  Or how about meeting someone who is so negative, a complainer, bitter and/or angry?

How do you handle these situations?  I think we tolerate the person and then make our escape as soon as we can, right?  But, is that the right approach? 

I know that person didn't ask for your feedback, but before leaving their company, could you ask "Can I provide you with some feedback?"  If they say yes, let 'em have it.  It is possible that they are unaware of their behavior?  Is it possible that you could be the 10th person to provide that same feedback and perhaps they'll change?  Is it also possible that they'll get mad and stomp off?

Every day, sadly, I encounter people who are "damaged goods".  They are riddled with negativity, lack self awareness, and sometimes are even rude.  If I was an employer, I wouldn't touch them with a 10-foot pole.  I also know that people in job search are going through difficult times.  Yet, I don't believe this excuses them. 

So, maybe it isn't your job to coach these folks, it is mine. 

My six word memoir is:

 Sharing information. Holding accountable.  Better world.

Sometimes we get our hands slapped.  That's life.  I am tired of the political correctness that has taken over our society.  If you are acting like a jerk, why can't I politely call you out on your behavior?

Help me here.  How would things and people change if we asked if we could provide them with some feedback?  Would it make a difference?

Go Team!

  
 Working alone can be very lonely sometimes.  Ask any one who has had to do it.  Oh, you already know what it is like if you are unemployed and seeking a new job, don't you. 

It doesn't have to be lonely.  As a matter of fact, you are probably hurting your chances of finding work by going at it solo. 

But help is out there.  Today, more than ever, there are job clubs and networking groups popping up all over.  They can be found in One-Stop Centers, churches, alumni offices/college campuses, even coffee shops. Look and ye shall find.

Liz Lynch wrote a piece the other day on the powerful impact of group support.  How the Company You Keep Can Fuel or Foil Your Success. 

She cites a Wall Street Journal article that discussed group training for marathons, a fad in the 1980's that is making a successful come-back. The article said that those marathoners who trained in a group did better.  Not really a surprise.

Liz Lynch continues in her article to explain how a less than positive group can zap your energy and motivation.  Again, no surprise.  It is however, a reminder that we need to chose carefully and constantly evaluate that group behavior on our success and motivation.

Liz encourages her readers to ask themselves these questions about the company they keep:

Are they:

• Taking responsibility for their actions or waiting for circumstances
      or people around them to change?
• Talking about the future or whining on and on about the "injustices"
      of the past?
• Looking for the opportunities ahead or wanting things to go back the
      way they were?
• Taking steps to reinvent themselves knowing the world is more
      competitive now or hoping for a rising tide to lift their boat?
• Learning new skills that will make them more marketable or
      convinced that years on the job are all that should matter?

It is probably unrealistic for a job seeker to find the support and encouragement they need solely from a spouse or partner.  Remember, they are frightened, more so than you.  They don't have control of the situation, only you do.  These are stressful times for families.  Communication is critical.  Take control of your search and communicate regularly with those you love so that they know what you are doing.  You are not asking for permission, you are explaining your actions. 

Think Before You Speak

Sometimes we take advice literally.  I've heard career experts recommend to job seekers that they should line up networking and informational meetings.  Yep, I recommend this too.  However, what we aren't saying is to call someone and ask "Can I have an informational meeting with you?" or "Can I network with you?" These two questions are akin to "Do you have a job for me?".  All these questions are focused on YOUR needs and wants and desires, not the person you are talking to.

When you are asking someone to engage in a conversation you have to be "other focused".  You have to THINK before you speak.

Even in these times, when there are thousands of people out there asking for these meetings, there are great reasons why hiring managers and company leaders will want to talk with you.  But...you have to give them a good reason to.

Before you ever pick up the phone or approach someone, do your research. You have to know WHY you want to speak with them. 

• Are you interested in their personal work history/career path? 
• Has their company been in the news for some accomplishment?
• Are they someone who is innovative or a thought leader?
• Is their industry one you have identified as being a target/transition goal?
• Does this person know a lot of other people?

If you don't know why you want to meet them, what will you talk about? 

Next, think about the questions you would ask this person.  Here is a link to great open-ended questions to get you started.

Now you are ready to ask for a meeting.  But what are you going to ask and how?  Use a script at first if you'll be calling on the phone.  It'll keep you focused and on track.  Here are some reminders:

• Be genuine
• Speak with conviction
• Don't talk too much, listen
• Don't assume "I'm busy" to mean "no".
• Be positive

There are thousands of ways to ask for a meeting.  Here are just some suggestions:

Hi Sue, this is Hannah.  I was just reading about XYZ company in the local newspaper and wanted to congratulate you on your new contract.  I am impressed by your company's initiatives.  I was hoping you could help me by answering some questions I have about how you utilized lean techniques to make this happen.  Additionally, I have a contact at Q Company that might be interested in your product.  Could we possibly meet briefly over coffee to discuss how you did this? 

Hi Sue, my name is Hannah. I am a training specialist.  I wanted to talk with you about how training in the not for profit world is different from training in the for profit world.  Do you have some time one morning we might be able to meet for coffee?

Hi Sue.  You don't know me, but my name is Hannah.  I have been watching your company for a while now and would love to talk with you about how social media is impacting what you are doing.  I am using Twitter and LinkedIn and Facebook recreationally and have found them to really help promote some events I'm involved with.  When might you have time for a brief meeting?

OK, so what you are seeing is that they aren't 100% "other focused" but these lead-ins do make very specific reference to why I want to meet with them.  AND I had to do research to make sure that I knew what to ask for.  I had to know that XYZ was using lean.  I had to know training is different in the for profit world.  I had to know the company was using social media.

I learned about what these companies were doing by reading the local papers, trade magazines, industry newsletters and talking with others. 

And, oh, by the way, I have written about this before...Informational interviews are networking.

If you have successfully used other introductions or lead-ins to get meetings, please, share them in the comment section below!

Just Pick Up the Phone

So many have a fear of speaking on the telephone.  However, when done correctly, calling on the telephone can have the most immediate success.  It is pro-active.  It shows interest.  And it demonstrates excellent communication skills (which everyone says they possess).  Oh, and most people don't do it that often any more.

Richard Gaither, author of Wizard of Work, presented at a NYATEP conference I attended this week and he adamantly recommended picking up the phone and visiting a company as methods that work in securing employment.  He indicated that these have become untraditional, less utilized methods today.  He hasn't been the only one recommending cold calling either.  Sales professionals and executive recruiters have also been recommending that job seekers go back to this classic job search technique.

I worked in telemarketing for several years and learned how to work my way around gatekeepers and voice-mail.  It has proved to be a valuable skill. 

Here are three basic guidelines for cold calling anyone:

1) Know what you are going to say and rehearse out loud

Yes, I mean have a script.  Know exactly what you are asking for and be concise.  No rambling allowed.

2) Don't leave a voice-mail message

If the person you are calling doesn't know you, why would they return your call?  You are better off calling them back and getting them live. 

2a) Use "#" or "0" to speak with a live person

Almost all voice-mail systems have the option to speak with a live person.  Do it.  It doesn't matter who the live person is, they can direct you.

2b) Speak with someone in another department

If you can't seem to get through to the person you want to speak with, try calling someone in another department and ask for them to transfer you. 

3)  You have to earn their respect before they'll listen

Be overly polite to everyone you speak to.  Ask for help.  It gets you much further than bulldozing your way in.   No one is entitled to listen to you.  You have to give them a reason to want to listen.

I came across 2 postings this week that also address phone utilization.  Check them out for more information.

10 Ways to Overcome Job Search Phone Phobia, Careerealism

7 Ways to Get a Hiring Managers Name, Careerealism

We are all looking for ways to differentiate ourselves and be remembered.  Being pro-active and mastering the telephone certainly are a start.

LinkedIn is Only a Tool, You are the Operator

LinkedIn is simply a tool to use to develop and nurture your network.  As a tool, you have to determine how you will use it.  You are the operator. 

I'd like to add you to my professional network on LinkedIn.

-Sarah

What does this message tell the receiver?  Who is this "Sarah"?  How do I know her?  Why do I want to connect with her?

Do not use the default invitation message.  It is bland and defeats the whole purpose of developing and nurturing.  It says nothing about "why" you want to add this person to your network.

Jason Alba's dvd shows how you can customize the section of your profile for "contact settings". It also explains why. You should consider listing your connection criteria or rules here for all to see and understand.  As an inviter, you should read and see what, if any, rules/conditions are listed for the person you want to invite.  Besides the basic billeted ways in which I am open to connecting, I state in my Contact Settings: 

I will gladly connect with people I know. I am more than happy to accept twitter followers at http://twitter.com/careersherpa.

I could and probably should go one step further and state that in order for me to know someone, I have to have met them face to face or had significant interaction via phone. 

There are many good posts on LinkedIn manners.  Here are just some I found to be helpful:

4 Tips for LinkedIn Professional Etiquette, CareerRocketeer

2 Lazy Invitations that Can Burn Bridges, The Job Lounge

10 Tips for Using Your Status Update, Career Success!

And from JobMob's recent listing of 93 Most Popular(4 about LinkedIn)

100+ Smart Ways to Use LinkedInfrom Linked Intelligence

The Awesome Power of Linked-In from Gayle’s Blog

Problem with LinkedIn Account from Susan Irelands’s Job Lounge

LinkedIn Maintenance: Do This Right Now (or else?) from Jibber Jobber Blog

Don't Appear Desperate

A jump in unemployment numbers, coupled with the Bureau of Labor Statistics new figures on length of unemployment (average 26.2 weeks) mean that job seekers are getting desperate and that desperation comes across to employers who in turn reject the desperate candidate.  Vicious cycle.

Forbes recent article is full of stories of what not to do when your search has gone on too long and you are desperate.  Forbes interviewed New York career coach Eileen Wolkstein and Scott Robinson of Kensingnton International in Chicago. 

Here is a summary of some of the articles key points:

• Don't bombard the employer with emails- especially those that sound pushy or show you are annoyed or anxious or emotional.
• Don't oversell yourself in an interview- listen more than you speak. Robinson stressed that no answer should last longer than one minute.
• Don't ask questions that have already been answered during the interview. Again, that demonstrates poor listening skills.
• Don't confess that you haven't been doing anything for awhile.
• Remember professional etiquette, send Thank You letters.

Knowing that our emotions can get the best of us sometimes, it is important to think of ways of alleviating financial stress.  It is also important to get a second opinion before you send an email or attempt an aggressive job search strategy.  

How to Use Twitter

If I were a job seeker (and I am, because we all should be looking for our next job), this is how I would use Twitter.

IDENTIFY YOUR STRATEGY

Before you even create your Twitter log-in, define what your mission is for using Twitter.  Hint, to meet new people.  So who are the people you would want to meet? 

• The movers and shakers in your industry.
• People who share a common interest or passion
• People in your city/town
• Recruiters
• Target company employees

If you are going to be meeting people, what do you want them to know about you?  It has to be somewhat interesting and insightful.  Awhile back I wrote a post about your 6 word memoir, perhaps that would be a good statement.

LOG IN AND GET STARTED

• Use your name for your Twitter account. You want to be remembered and found.
• Complete your Bio. In 2-3 sentences, how will you brand your message? It is OK to have fragmented sentences in your bio.
• Find several relevant articles and Tweet them. 

FIND PEOPLE TO FOLLOW

Twellow.com is a helpful tool that lets you find people by specialty and location. (There are many others, feel free to comment on some of the resources you have found to be helpful). Once you are logged into Twellow, create your profile and register yourself there. This is optional, yet, part of your strategy is to let people know who you are. 

Twellow also has a search feature called Twellowhood.  See who's tweeting in your Twellowhood and follow those who are actively Tweeting and have larger followings.  They must be saying something of value.

Once you begin to find people to follow, view who they follow and you can add them to yours. Be selective.

START RT (Retweeting)

The nicest way to begin a connection is by RT the tweets of others.  They will usually thank you.  Consider what your come-back tweet will be, something complementary to warm up the connection.

KEEP YOUR FOCUS

It is easy to get side tracked by posting "too personal" or unrelated Tweets.  Keep it professional.  Nobody really cares what you are making for dinner.  However, if you've had a great customer service experience or a really great dinner, do give credit to the store/person/establishment.  Positive nets positive, never, ever complain.

Ask questions about your profession, industry, trends...See who is listening/responding.

ON-GOING STRATEGY

Each time you log into Twitter, consider it a challenge to Tweet, RT and Thank anyone who has RT'ed you.

Add new people to your following every time you log in

When you read an article or blog you like, see who wrote it and see if they are on Twitter.

JOB SEARCH?

So are you wondering where the jobs are on Twitter?  Well, I am not going to go there.  Focusing on job opportunities is putting the emphasis on the wrong part of your mission in my opinion.  Your mission is to meet new people, first and foremost.

There are literally thousands of people out there using this tool.  Be discerning.  Be cautious.  Be aware.  

Do You Hate Meeting New People?

Does the thought of meeting new people repulse you?  Do you avoid it like the plague?  At least you have the choice to opt out. 

Think about the millions of kindergartners who began school this year.  They entered a foreign world, knowing virtually no-one, forced into a new routine, where every second they are being asked to do something new and different. And you think you have it tough?

Imagine the first day of school through the eyes of a kindergartner.  They are in a new surrounding with up to 20 people they have never met before.  What do they talk about?  Who will they sit next to?  Who do they partner up with during activities?  Who do they sit next to at lunch?  Who do they play with on the playground?  When you don't know anyone, how do you make those choices?  Simple, you just do it!

Oh, to be a kid again.  They are so resilient.  They haven't the years of experience to taint their memories.  It is all fresh.  So, what lessons can we learn from them, so we too, can just do it?

Get on the bus and go.  Your Mom says so.

Instead of making excuses for why you don't want to go to a group meeting, association gathering or networking event, just sign yourself up and GO.

Sit next to somebody you know.

Chances are, you will at least know one person in a group. Sit next to them.  It will feel better than sitting alone.

Ask if they want to play.

Pick someone, anyone, and ask them a question.  You don't have to become their best friend.

"They don't know anyone either", says your Mom.

Don't make assumptions. Most of the people there don't know each other either.  You are all in the same boat.  Don't feel bad or alone.

Be Nice!

Not that anyone would be mean on purpose.  Befriend someone who looks more scared than you. Remember the old saying, it is nice to share.  Don't complain about ANYTHING. 

Cookies are waiting for you at home.

It may not be cookies, but set up some reward for yourself when you return to the comfort of home.  It is the carrot at the end of the stick.

You may be asking yourself why you need to meet new people in the first place.  In case you haven't heard, "networking" is the number one way people are finding jobs right now.  If you don't have people to network with, it is going to take a very, very, very long time to find a job.

Telling Ain't Teaching

Learning professionals know this saying well. When they design training programs, they know to incorporate stories, multiple forms of media, and interactivity to engage the learner and reinforce their learning.

Stories, we have long known, are powerful tools for teaching.  Homer's Illiad, American Indian's stories, Aesop's Fables, heck, even our own family history, have morals and lessons within.  Some of these stories have great impact because we connect with them.

If a job seeker's mission is to educate, then their stories are the vehicle to make that happen. Stories provide demonstration of abilities, convey the traits and characteristics that define you, thus contain a moral.  This moral is either important to the future employer or not.  Your job is to make sure the stories you tell are in sync with future employers by researching them thoroughly.

Kathy Hansen's mission is to educate on the importance of story sharing.  A Storied Carrier is full of evidence that story telling is a very strong component of life.

If a job seeker is to consider part of their search as a training session, how have they engaged the "learner"?  What forms of media have they incorporated in the presentation of themselves?  How have they connected with the learner (aka future employer, networking contact, etc)?  How have they ensured their message will be remembered?

Stories are not just important in job search.  They are also key to success on the job as well.  Maintain a portfolio of your work, collect testimonials from customers, keep co-worker emails that express gratitude or praise.  It isn't enough to just do your job anymore.  You need proof that you're making a difference in the organization.  It is the responsibility of everyone working to prove their ROI (return on investment) to their employers.

Do You Need Mentors?

I realize every day how much I don't know and still have to learn.  Does that make me a life-long-learner of life?  Yes. There are those that learn by attending colleges and acquire degrees.  I prefer to learn lessons from life.

Life teaches us how to incorporate what we've learned.  What better way to acquire these learning's, than from other people's stories and experiences.  That is what a mentor can be and do.

There are skeptics out there who are probably thinking, "Why would someone want to share what they've learned?".  One answer is that people are nice and want to help.  We only get to go through life once.  If we go through it alone, trying to hoard what we've learned and accumulate great wealth, will that be the one life we find most rewarding?

Back to mentors.  If you are sincere in your request to learn, proactive in seeking information and take ownership to nurture the mentor/protege relationship, it is there for the taking. 

Promise Phelon writes for UpMo.  Her recent blog post makes reference to an article from the WSJ on 8 Tips for Setting up a network of mentors.

This isn't just a practice for young, up and coming professionals.  This is advice for everyone.  You don't know all the answers, none of us do.  The wonderful thing about building a network of mentors is that you learn something from each of them.  

Starting A New Job? Remember These Things

With the job market opening up and seeing people land jobs, it is probably a good idea to remind people how to keep this new job.

Starting a new job can be stressful- akin to starting college.  You don't know many people and you aren't quite sure what to expect.  Usually there isn't a mentor or guide assigned to help you understand what's what.  So who do you turn to?  What can you do to ensure success?  Some might be thinking, "I'll just do my job really well".  That isn't enough. 

Starting a new job is a new beginning, a clean slate.  You can create the right impression without the baggage you were carrying before.  Some of your baggage might be good, other baggage should be left behind.

Determine what you want to be known for in this new company and job.  What reputation do you want to start building?  Then begin to learn about the company culture and your new manager.  Here are some suggestions:

1) Ask your new manager for a meeting.  During this meeting ask about the expectations of the job, time-lines, measurements for success, key players you should meet in the organization, and what pitfalls to avoid.

2) Observe co-workers, who knows who, what are they saying in the break room, how do they behave in front of managers and leaders. 

3) Pick your friends.  Carefully select the co-workers you chose to affiliate with.  Begin building trusting relationships.

Now, you can begin doing your job really well.  Be a positive person.  Be able to find solutions, not excuses. There shouldn't be surprises if you've done a thorough job discussing expectations with your manager. However, remember, everything is subject to change.  Be resilient.

I remember starting a new job once and asking my new manager, "What do you expect from me in this new job?".  (Not the best question, first of all).  The response I got was "I don't know."  That's all. I quickly moved on to action items I would be targeting in the new job (again, probably not the right tactic, not being there long enough to know if these were important or not).  I got a blank stare in return.  What I failed to do was to develop a relationship. 

Begin with the soft stuff first, find common ground, learn about each other.  Then get on with the job.

On Great Leadership there was a post on how to be a good follower!  It is filled with great advice. 

"Buying Signals" In a Job Interview

I’ve heard this sentiment many times and often felt it myself: “I get so nervous when an interviewer starts finding fault with my experience!”
 
Wait a minute...is he really finding fault, or are those objections really “buying signals?”
 
I always dreaded interview questions such as, “Your experience is X, so why do you think you can do Y?” or “If you’ve done this before, how do you know you won’t get bored doing it again?” I saw this type of question as an objection to my potential employment.  In truth, it is an objection, but it need not be an obstacle.  Objections are the first step in most buying decisions. And let’s face it, the job interview is the ultimate sales call.
 
Most people who are contemplating a significant purchase raise objections.  They seldom buy without having their concerns addressed.  The potential employer is like any prospective buyer – she wants to be sure she’s not making a mistake.
 
While this knowledge does not eliminate the fear factor, it should offer encouragement.  These questions are your opportunity to show the value you offer and to differentiate yourself from the competition.
 
The offensive strategy to these types of questions is to develop 40…60…80… “success scenarios” and responses to questions that have tripped you up in the past, and to practice them until they don’t sound rehearsed. You want them to be part of your job interview tool kit so they come to your rescue as soon as an objection surfaces.
 
So, the next time a prospective interviewer delivers an objection, smile genuinely and answer with assurance, knowing that he’s interested enough to share concerns.
 
By Carol White Llewellyn
 
With thanks to Bob Freese for his sales training
And for showing the value of objections

Carol White Llewellyn
Blog: www.travelmaven.wordpress.com
Twitter: http://www.twitter.com/TheTravelMaven
LinkedIn: http://www.linkedin.com/in/carolwhitellewellyn

Do You Miss the Windows of Opportunity?

It's been said one million times that networking is about building relationships. Period.  The more people we actually know, the bigger our sphere of influence and the odds are greater of finding the information we are looking for. 

Don't be blind to potential opportunities to meet new people or acquire new information.  If someone has a name they are willing to provide, ask how they know the person, why they think it would be helpful for you to speak with them and either ask for an introduction or contact information.  Then, follow up!

In workshops, I have had to stop on occasion to educate someone on how to do this.  Here are some open doors that were missed, until I stepped in:

• My wife works at that company you are interviewing with. No response. (slap goes Hannah)
• I used to work at the company you are interested in. No response. (Slap from Hannah)
• Have you looked into jobs at XYZ company? "No".  (Slap again from Hannah)
• I know someone at that company. "I do too". (Slap)
• There is a job over at XYZ company you might be interested in.  "I've already applied there, they have my resume".  (Slap)
• End of workshop.  All leave.  No conversation/connection.  (Slap)

It is easy to get tunnel vision and I know how important focus is, however, if a window or door opens, don't ignore it. 

When is a slide show more than just a slide show?

I get tired of reading the hundreds of new posts on job search sometimes, do you?  I also don't have time to sit and listen to an interview with a leading expert on interviewing or job search (however, I did listen to some of Liz Lynch's interview with Jason Alba).  Video's are too long sometimes, I want them to get to the point. 

I've known about Slideshare and I've heard that it could be a nice addition to your LinkedIn profile. It wasn't until I came across this post, 7 Must Read SlideShare Presentations For Job Seekers that I became convinced there's a lot to be said for slideshows.  I can scroll through them at my own pace. They are designed to be snippets of information to learn from.  This makes them a nice alternative to the paragraphs of text that overwhelm me sometimes. 

What amazes me is that people are willing to share their hard work and knowledge for free.  So who says we're a selfish society?  Oh, maybe these slides demonstrate knowledge and expertise?  Maybe they are a form of branding?  Or maybe, they just are.

Are you using Slideshare on your LinkedIn profile?  What is the show about?  What do you want people to know about your skills, knowledge, abilities from viewing it?

I have No Idea What I'm Doing

There's a saying, "Be careful what you wish for...".  Have you ever found that what you wished for came true and it wasn't quite what you had in mind?  Perhaps it is that "dream job" you landed or maybe it is the great assignment or maybe your side business is taking off.

Sometimes we are caught off guard by the our successes.  Perhaps there's a great learning opportunity in this.  For those who are planners or analytical, this change can open up a pandora's box of unexpected situations which can result in feeling overwhelmed.  For those that regularly go with the flow, it isn't so much of a big deal.  However, they will have their own set of challenges.

One of the things I think is OK to admit, to yourself, is that you have no idea what you are doing. This is not to be an excuse or denial of accountability.  When you do this, it might give you permission to make mistakes.  It might give you permission to ask for advice.  It might give you permission to actually learn something new.  I have been confessing this a lot lately and each time I do, I've been able to better evaluate what I've learned. 

I've met so many people who have gone 6, 8, 10 months supposedly "looking for work" on their own, only to realize, they had no idea what they were doing.  Why did it take so long to come to this realization?  My hunch, money became an issue.  PAIN.  We respond/react to it. 

All this means is that there are vast opportunities to learn and grow.  None of the great leaders have been able to do it on their own. 

Ask for advice and guidance from those who do know what they are doing.  Remember, however, that we are unique and that advice is not absolute.

Want to know the truth about your next job?

You've been searching and interviewing and all for the pursuit of that golden ring (a new job)!  The harsh reality is that 60+% of you won't be in that job 18 months from now.  Why? Only a very small number of you didn't have the right skills to do the job.  For the rest of you, it was a result of your Emotional IQ. 

So, what can you do to protect your new position?  Lots!  Ronnie Ann at Work Coach Cafe listed 7 ways to insure your job by gaining more control over your Emotional IQ.  For greater insight, you'll want to read her entire post here. I've paraphrased them below:

1. You always have choices, don't play the victim.
2. Build strong relationships at work
3. Be perceived as having a positive attitude (perception equals reality)
4. Don't let your emotions drive your behavior
5. Avoid the blame game
6. It isn't always about being right, know when to give in or back down
7. Look for possibilities and opportunities

I will also add number eight (8)

8.  Always be looking for your next job (networking and exploring)

I am not going to place all the blame on you or the employer.  Interviewing is not an exact science.  Everyone is trying their best to be a good employee and a good employer.  If you treat this new job like a relationship- open dialog, honest communication and a desire to make it work, it just might.

How to Get Your Name and Message Out There

It has occurred to me that networking gets a bad rap and that perhaps twitter and blogs and Facebook are the solutions people are looking for to make networking easier. 

If you don't believe in networking, that's too bad. 

For the rest, networking is about building relationships. It all starts with finding a common bond.  That bond can be personal and that bond can be professional.  We won't and don't "click" with everyone and I suppose that's ok. 

If you have a business, you are always looking for new ways to get your name out there.  Advertising, articles, press releases, TV and radio, personal appearances, the list was fairly limited years ago.  Today, there are unlimited avenues to spread the word.  We have the internet to thank for that.

That's where social media comes in.  It can provide you with access to thousands more people than you would be able to meet otherwise.  I follow people on twitter I consider to be good at what they do and the only way I can measure that is by reading their tweets and advice on their blogs.  I learn from them and connect virtually with some of them.   

There is a huge element of narcissism in all of this and could it be, that has always been true, even with Ben Franklin?  Do you suppose he was flattered by the nominations to positions and posts he received, to be asked to be on a committee of five who drafted the Declaration of Independence, to receive honorary degrees from Harvard, Yale and University of St. Andrews?  Maybe he was humble, and maybe it fed his ego a bit too.

My point is that being known for offering something credible and of value isn't all bad.  In fact, it is quite good.

Personally and professionally, I think we each want to be known for having something of value to offer.  We can spread the word through face to face contact AND virtually.  That is, of course, if our audience is playing in the virtual world. 

It's All About Relationships

Life is all about relationships.  Simple enough.  Is your life fulfilling?  Are you happy?  What would make you truly happy?  No, not money.  Perhaps enough money to cover BASIC needs (basic includes food and shelter, period). So with a roof over your head and food in your belly, what would make you happy?

Can you list the things that come to mind?  If you put them on paper, you could look for commonalities/linkages.  If you knew the answers to that question today, what would you be able to do tomorrow to begin to make them happen?

In theory, this sounds great. Too easy.  In reality, it is hard and I don't think I could do it either.  I'm still trying to set some short and long term goals. 

I think about the times I've been happiest in my life and at the root of that happiness was interaction with others I love.  A vacation with family, hanging with friends, snuggling with my boys.  They all contain fleeting moments of joy.  It is that joy that I want to replicate every day.

Professionally, there are few times I have been successful on my own.  I've been part of a team, collaborated with others, received buy in from others.  We just can't do it alone. 

What all this means is that one of the most important skills is interpersonal relations.  It isn't taught in schools.  In order to improve them, we have to seek out our own training/education/self development.  Few take the time to do this.  "I am who I am".  Sound familiar?  We all have the potential to be more and better.  This will require taking the initiative to assess ourselves and seek out methods to improve. 

You can read books and articles, watch videos and subscribe to newsletters.  In the end it all boils down to putting it into action.  Find a mentor or friend who can coach you, keep you moving forward in your development.   

Can You Be Found Online?

You don't have to be an avid blogger.  You don't even need to have your own website (though it might help).  If an employer receives your resume and they have some level of interest in you, chances are, they will google your name.  The question you want to know the answer to is "what will they see?".  "Nothing" is not a good answer. 

I read a blog post by Career Goddessabout online identity management which led me to an assessment to check out my online identity level.  I scored well using Career Sherpa.  I'm not so sure how well I would have scored using my name- it is pretty common. 

The online identity assessment started by asking me to google my name so I did :  "Career Sherpa".  (Use quotation marks).  How many results did you get?  How many are actually YOU?  How many are on the first page? 

There are several ways to increase being found on page 1.

• Make sure you have a LinkedIn profile
• Create a VisualCV
• Comment on blog posts relating to your industry (industry related is key)
• Create a Twitter account and use it professionally

If you want to blog, rather than start your own, which isn't hard, however, can be time consuming, try and find a users group or Ning site dedicated to your profession or industry.  You can sometimes have a mini blog which is hosted by the larger group.

The other way you can become recognized as a thought leader in your field is to submit articles to industry publications.

This can all take time. It is an investment in your future.  You can either jump on the bus now or...

You Don't Need to Confess You are Unemployed

When you are introducing yourself to someone new it is not necessary to include the phrase "I've been laid off" or something similar within the first few seconds of your elevator pitch. 

Perhaps it is instinct that is directing you to "confess" this information. Perhaps you feel the need to be honest, or maybe it makes you feel better.  No matter the reason, please don't do it, for your own good.

Including your employment status in your pitch is irrelevant to what you want in the future.  Sharing this information too early neither makes you look more interesting nor talented.  It may conjure up other thoughts in the listener's mind that would be distracting from your core message.  Thoughts such as:

"poor thing, this is a terrible time to be unemployed"
"wonder what they did that got them laid off"
"how are they ever going to find a job right now"
"wow, it stinks to be you"

Those distracting thoughts can get in the way of the listener being able to help you.  Sure, empathy is a wonderful thing, but that's not the help you want from most people.  (That's why you have friends, family and a support network).

The other thing to know is that many employed people are looking for new jobs right now too.  They don't start a conversation with someone they don't know by saying "I hate my job and I'm looking for a new one", or at least they shouldn't. 

You don't have to be unemployed to be looking for a job or to change careers.  There are many factors that lead to someone looking for new work.  Especially today, more and more talented people have learned that they should always be prospecting their next job/career move.  Certainly they don't confess that up front. 

Focus instead on why you are great at what you do and what makes you different and memorable.  Summarize the value you have you added to organizations you have worked with.  Remember, this is a marketing campaign, you want to create a distinct brand and message that will catch attention for the right reasons, you are talented at what you do!

How to Spot an "A" Player

Pierre loves his job. I could tell from the minute I saw him.  He walked with a lightness in his step and his head held high (not too high). He worked the room by engaging people in light, sometimes humorous conversation.  He was comfortable doing that you could tell.  Pierre followed up on the service being provided and went far beyond what he needed to to ensure the end result surpassed satisfactory.

What do you think Pierre does?  He is the owner of Simply Crepes. 

First of all, you know it takes a special person and incredible dedication to start their own business, not to mention a restaurant.  He is that person. Everything he and his team did was to ensure a pleasurable customer experience and (perhaps more importantly) to develop relationships and connections that would nurture future business.

When you partner his energy and passion with his knack for developing relationships, you can see why he's successful.  It isn't phony, he really loves what he does and he is so proud (not boastful) of his restaurant.

Pierre did more than his job.  He didn't sit in a corner or back office tallying numbers or watching his team.  He got in the game.  Pierre pulled up a chair and asked questions to get to know us.  He gently explained why his restaurant was different (as if we couldn't tell already).  He knew us by name by the end of the evening and I walked out feeling like we'd met a new friend.

The lessons here are not only for business owners, but for everyone holding a job.  Re-read the first paragraph and remember that you can exude those qualities too.  No matter your job.  These transfer to every job.   Attitude, interpersonal communication skills, customer satisfaction (internal or external).

Do you delight your co-workers or fellow job seekers?  Do you create memorable experiences people will remember?  Do new acquaintances see you as their new "best friend"?

Go above and beyond where ever you can to make a lasting impression.

Have a good answer for "So What Do You Do?"

It is amazing how many people have difficulty answering this question...still. 

Follow this formula to create your answer.

My name is:

I am a(n):

specializing in:

What do you do:

Why you are the best: 

Your call to action: Write a single sentence that lets people know what the next step is that they need to take in order to work with you.

In developing and fine tuning this 15-30-45 second pitch or elevator speech, always keep the audience in mind.  What do they need to know about you (one thing!) and what do you want them to remember about you.

It is important that you can remember your answer, so don't use to many words. 

Looking for some good ideas on how to add a little spice to your pitch?  Read this.

I want to thank Abby Locke's blog Executive Career Insights.  I was first introduced to the 15 second pitch somewhere in there.  She's got some very good information over there. 

Keep the Lines of Communication Open

The focus of a networking meeting last night was to explore how two individuals landed their most recent jobs.

I love hearing stories of success.  These stories both involved a re-invention. What both of these people did was to assess and communicate their passions.  It wasn't as easy or linear as they had thought it would be.  But the results were spectacular.

A common thread for both of these success stories was keeping their families in the loop.  Paul considered it a coaching moment for his children.  Robert and his wife worked very hard to prevent their children's activities from being impacted.  With the support of his wife and family, Robert found that he was able to maintain his momentum.

The discussion in the room became about how families/wives/husbands didn't understand what was taking the search so long. There's an old saying, before you criticize a man, walk a mile in his moccasins.  For those in search, you wouldn't wish that in a million years.  Search stinks.  But it is helpful to communicate what you are doing and the results of your efforts with those who love and care about you.  You see, they are just as scared, if not more, than you are.  Keeping them updated on what you are doing and the outcomes will help them in many ways. 

You will need the strength and fortitude of your family sometimes. Just ask that they listen-no advice needed.  It is lonely looking for work.  You've lost friendships from work and you need your family more than ever. 

During stressful times, sometimes people tend to remove themselves or drawback from the support of those that care.  Fight the urge.  Lean on them, gently if necessary. 

The stronger the relationship, the better for everyone involved.  Work diligently and with purpose to maintain and nurture all relationships.  

Thanks to everyone in the Employment & Career Club for their open discussion and sharing.

Word of Mouth

We've all done it- checked out a new restaurant because a friend said the food is excellent, gone to a new mechanic because he is good and honest according to people, purchased a magazine because a family member recommended it was great reading.

We aren't looking for this advice or these recommendations, they seem to appear out of nowhere.  For some reason, we are motivated to test it out.  Could it be that subconsciously we are listening for a solution? 

The dream of every business is to have an excellent reputation.  One that will drive business (money) through the door.  Think Wegmans.  People will drive great distances for the Wegmans experience. 

What will drive jobs into your hand?  An excellent reputation for something.  It isn't just "self proclaimed" excellence, it has to be validated by others. Who are the people who can vouch for your excellence? Initially, it will be those that know you.  Your dream is to have even those who don't know you so well speak of your reputation for excellence.

Build the reputation.  Perform your excellence.  Demonstrate your excellence whenever you have a chance, or can create a chance to do so.

Listen for the window of opportunity.  Become heightened-ly aware of the possibilities to help others.  There are groups, forums, and associations that need assistance.  You could help.  Be near the window.

Make sure your message is easy to understand.  You never know who will hear it or who will pass it along, so keep it simple. 

It isn't enough today to just be good at what you do, people have to know about you.  Let your word of mouth reputation for excellence precede you!

A United Front Is Strong

Why do half of marriages fail today?  Lack of Trust and Breakdown in Communication are the top reasons. 

Does having a spouse out of work put strain on a marriage? They are experiencing a wild ride on the emotional roller coaster, they could be lacking their professional identity, and/or they could be feeling a lack of self confidence.  These emotions impact the family and relationships.

The other major cause of stress to the relationship is money.  This can force all types of changes to lifestyle. Money management is critical.  Make sure that you and your family openly discuss and strategize ways to decrease spending.  This one thing can go a long way in bridging communication and trust.

"10 Tips for Saving a Marriage After Job Loss" looks at several real life scenarios and how they started to repair their relationships. 

Cheryl Stein, a career transition coach from Montreal, says in the article that she seen relationships fall apart over a spouse's job loss:

"It tends to flare up any problems that are just under the surface." 

There is always a silver lining, enjoy this time with your spouse and family.

Lessons from the Baseball Field

In two short hours, I learned a lot yesterday about life.  It all happened while at the baseball field. I had our afternoon all planned out.  One game at 1 pm.  I double-checked the schedule that morning just to be sure. My youngest didn't have a t-ball game, I was sure. We would all go to the field and watch the game.  Water bottles, check.  Mitts, check.  Hats and uniforms, check.  Cleats, check. In the car on time, check.

Shortly after the game started I ran into a mom and her son. She said to me "We've got a game a 1:30 right?".  For some reason I thought she was talking about the 1:00 game and replied "Yep". And thought nothing more of it. 

Lesson 1:  Having a plan doesn't mean it'll work out

Stay calm.  Even the best laid out plans are interrupt-able.  We didn't have the uniform, cleats, or mitt for my son's 1:30 game and it wasn't until 1:25 that we realized that there was a game.  Thank goodness for the staying calm under pressure attitude of my husband, who came to the rescue.

Lesson 2:  Don't miss the signs

If I had been paying attention to what was being said by that mom at the time she spoke with me, I would have been able to take faster action. Also, in hindsight, I had seen my son's coach when we arrived at the field, but my mind was focused on my plan, not the situation. Be open to changing your direction.

Lesson 3:  If you don't know the rules, you can't break them

Watching kids play baseball is wonderful.  My older son played catcher and didn't catch a single pitch.  In fact, I don't think he even knew he was supposed to.  The ball would miss his mitt and he would just wait for the next ball to come.  He didn't try to pick up the balls that were rolling around the batter's feet.  The coach did.  I am pretty sure, in his mind, he was doing what he should do- squat behind the plate.  It didn't bother him one bit that he wasn't doing the other things.  He didn't know and I guess no-one had told him.

Lesson 4:  Do what you love and the money will follow

From the bleachers, the mom of an assistant coach (teenager) was talking about his summer jobs.  This assistant coach loved being outside.  He didn't want to work a cash register indoors.  Besides the lawn mowing and gardening odd jobs he did in his neighborhood, he had talked to a landscaper.  His mom said that he wanted to get in with a landscaping firm now, so that after he had completed his schooling, he would already have a foot in the door with them.

Lesson 5: Have fun

With all the chaos and mishaps, both my boys had a great day.  They fielded some good balls, whacked a couple of balls into the outfield and nurtured some friendships.  We cheered each other on, laughed and... had fun.

These 5 lessons are what life is all about.  They are also transferable to your job search which it absolutely why I wrote this story. 

The Easiest Ways to Set Yourself Apart

We all know the job market is extremely competitive. I keep hearing that the majority of job seekers aren't doing it well.  That comes as no surprise.  Harry Urshal stated in a post on CareerRocketeer:

"Don’t ignore the posted ads and job boards, however, that should be a small part of your job search efforts and not how you’re spending a majority of your time. If you only do the same thing 90% of other job seekers are doing (responding to ads and waiting for a call), you will always be competing with that same crowd of other candidates. In order to reduce the competition, you must be considered at an earlier stage of a job opening!"

Moral:  Be Proactive

This means you will be doing a ton of networking (aka, meeting people to exchange information and nurture relationships).  Once you have met someone, you will want to show your gratitude and appreciation.  Thank you goes a long way.  Make it formal, send a note.  Handwritten or typed isn't as important as actually doing it.  So few people actually take the time to write a Thank You that this one step could possibly be the best and easiest way to set yourself apart.  It won't qualify you for an opportunity you aren't qualified for but it will distinguish you from the others in the pool.

Moral:  Be Polite

When writing the Thank You note, you'll want to make sure it is unique, memorable, not trite.

Here is a post about the power of hand written Thank You's from CareerSuccess!

If you are looking for samples and ideas of what to say in your Thank You notes, check out QuintCareers samples.

The Thank You you send should be appropriate for your industry or line of work.  A card with a kitten on the front probably isn't wise for an IT professional, however, if you are a Vet Tech, maybe.

Also keep in mind how many emails people receive.  Do you want someone to read your Thank You?  If you send it in the mail, it will be hard to overlook it. 

Being polite is sadly not as common as it may once have been.  Set yourself apart! 

Informational Interviews are Networking

People have asked me why I don't talk about informational interviews in my networking workshops.  The answer is that they ARE a form of networking. 

Networking is simply having conversations with people you know.  As job seekers, networking becomes defined as looking for a job.  It is absolutely more than this. 

An Informational Interview, probably a better term to use would be Informational Meeting, means talking with someone about what they do and/or what their company does to learn and get questions answered.

Are people really willing to take time to speak with you about this?  It depends.  Usually they have to see value in investing their time.  Think WIIFM.  "What is in it for me".  What will they get by taking time to talk to you about what they do? 

• A boost to their ego
• Feeling like they have done something helpful
• Paying back a favor to a friend
• Sourcing for future hiring needs

HOW you ask for this meeting is the key.  Using the right language/words/tone of voice makes all the difference in securing the meeting.

Here are some tips:

Reference a referral source early in the conversation.

"I was speaking with Sarah Doe and she highly recommended that I speak with you about _______________ (occupation or company name).  Sarah says you are extremely knowledgeable and would be helpful in my quest for information in this area".

State the purpose of your meeting.

"I would enjoy meeting with you to discuss what you feel are the most valuable assets of people in your field". 

Be prepared to handle objections.  They may not really mean what they say.

I'm really busy
I'm not the right person
If you are looking for a job, talk to HR
We aren't hiring right now

None of these responses really mean no.  They just mean that the person doesn't feel like it is "safe" or worth their time.  Flattery will get you everywhere.  Try feeding them some.  Also, remind them of who referred you.  Guilt is a wonderful leverager.

Honestly, there isn't a hidden agenda.  You are seeking information.  This may or may not lead to your wanting anything more from them.  And who knows, it might be the beginning of a new friendship.

This is a lifelong search.  Never, ever stop learning.

Marketing and Job Search

So why is it so hard to implement a strategy for launching a product?  Why do more than 80% of start-up businesses fail within the first year?  Why is finding a job so difficult right now?

Could it be the common thread/link is that the target audience has not been defined? 

Your needing a job doesn't equal an employer's need to hire.  They are not in business to create jobs. Therefore, you will need to identify companies that need you for your talent and that seems are difficult as finding a needle in a haystack. 

There is not a one-step solution to finding a job.  Job search has required multiple, well implemented actions.

FIRST:

• ID companies
• Research the companies
• Identify their "pain" or needs
• Spin your talents to be a solution to their needs

SECOND:

• Network and make connections 
• Develop an awareness of YOU

THIRD:

• Pitch your solution to those that buy (ie hire)
• Be prepared for rejection

Most frequently, leads for giving our pitch come from unexpected contact. It isn't the person we were speaking to but someone they talked to about us, that provides the opportunity for conversation.

The success of your self-marketing is hinged on all three steps being well thought out and expertly deployed. 

Seth Godin blogged about realizing that we are not our target audience.  When you are spinning your talents, what that means is taking what you are good at doing (successful too) and presenting it in writing so that others would see the value and want to buy it.  Don't just dump history and expect people will see the connection to their own problems.

Personal Branding Blog  blogged on educating those on the outskirts of your target audience on how to best use blogs and twitter.  Perhaps those that most need your services, don't know it yet.  By educating them, there may be the opportunity in the near future that they will see why they need you.

Keep planting seeds in fertile soil and remember to water them.

Having a Role in Your Community

Well, it took about 15 years for me to get here, but I made it.  Where?  To a place where I am connected to my community.  I was raised in a family who played active roles in their community so I knew how it should feel.  It is just hard to do when you are a transplant.  It takes time to develop relationships and trust and a feeling of belonging.  It also requires a focused commitment.  You have to want it.  Where was I focused for the first 15 years?  Me, my work, my co-workers.  Was I satisfied, well, I thought I was. And I felt like I was on the right track.  It was very one dimensional.

Feeling connected for me is walking in to a store or a church and knowing people by their names and having them know mine.  It means talking with someone you see once a week like they were a long lost cousin, with something to catch up on and never a loss of words.  That is very difficult for me, being a self diagnosed introvert.

Having a role in your community can be as simple as feeling connected.  It doesn't mean you are leading, it just means you are present. 

There was a horrific tragedy in the high school in my town almost two weeks ago and I had been observing from the outside; watching the media, reading the paper, talking to parents.  It wasn't until yesterday, I felt the true magnitude of what had happened.  With tears streaming down my face, I listened to the man who was active in managing the aftermath of the event.  It wasn't a press conference so he had let down his guard.  He spoke eloquently and with emotion.  He was supported and congratulated by the others in the room and was further humbled by our recognition.

It shouldn't take an extreme event to bring a community together, but we've seen it happen before.  Remember the feelings after 9/11?  The re-prioritizing of life towards family and friends?  

Being part of a community, in good times and in bad, is the "back to basics" kind of living that is fulfilling, or dare I say, that we were all meant to be a part of.  Imagine what differences we could all make by having a role. 

Do It the Hard Way

Usually, the questions job seekers have regarding their searches can be answered with "what is the hardest/most difficult way to do this?" And in most cases, it involves picking up the phone or specifically addressing the issue.

How long should I wait before I followup (on anything)?
How do I nurture my network to let them know about the status of my search?
How do I find more companies to add to my target list?
Why isn't the recruiter calling me back?
Why didn't I get the interview or job?

If you needed to find a good mechanic for your car, how would you be sure you found the right one?  Would you ask friends/family?  How would you ask?  By picking up the phone?

If you called the new mechanic and left a message stating you wanted to make an appointment and the mechanic doesn't call you back for days, what would you do?

Let's say you decide to bring your car to this new mechanic, would you just wait for them to do the work without asking how long it will take- just sitting in the waiting room reading outdated News Week? 

So, the new mechanic is done with your repairs, hours later, and you are standing at the counter ready to pay.  The mechanic tells you it will be $800, without providing you with an invoice or written description of services provided.  What do you do?

Your ability to provide good customer service in job search is important.  It is hard work, but worthwhile.  Expecting good customer service in job search can be frustrating.  You have choices.  What else can you do get the customer service you feel you deserve? 

Blogging Isn't Just Onesided

I've been reading read Punk Rock HR's blog for awhile and yesterday's post grabbed my attention.  First, I love her edge and the fact she doesn't hold anything back.  It is real.  Second, her blog provides beyond-the-obvious HR insights.  And third, she has a following of commenters.

What I enjoyed so much about reading her blog was the fact that she engaged the reader.  They, in turn, provided their feedback and comments, some quite funny. 

Check our her blog to see an example of some of the comments.

GL Hoffman's What Would Dad Say, Jason Alba's JibberJobber and the other great blogs all get great comments and that, in my opinion, makes them worth reading.  Not only do I get the blogger's side, I also learn from what the readers have written. I have a pulse on the issue being discussed.

Onesided blogging is pundit-like.  Good blogs provide a forum for sharing.

The topic of Punk Rock HR's post was about the validity of career advice experts.  Is there really such a thing?    

Blogs could just become the next newspaper, with instant Editorials.  The news is current and the comments are too.

Please help make this a rich and rewarding blog by providing your comments and I pledge to respond in kind!

Happy reading and remember, it is nice to share.

Tips for writing an email that generates a response

Sending email has made our lives easier and more difficult.  We are deluged with junk email consisting of those chain emails or funny jokes, all well intended and of which I am guilty of forwarding myself. 

Email is passive. You send it and HOPE the receiver replies or just reads it. There is nothing quite as annoying as not getting a response back from an email. 

I came across a post this morning "Mastering Email Overload - Improve Your Productivity" from CareerSuccess! and it reminded me of how we all break the rules or expect miracles from email.  I've taken some of the key points and put a job seeking spin on them:

• Use the Subject Line to Summarize the Message

. 
When responding to a job posting, clearly state the posting information in the subject line

• Make Action Requests Very Clear. 
  Early in your brief email content, state what action you expect the reader to take.  No, I don't mean tell them you want to know if they got it.  However, if this is NOT your first email to the person and followup on their behalf is expected, clearly let them know.
• Pick up the Phone if a Dialog is Required.
  Too often we are lured into email dialog.  This is dangerous. The tone of your email is interpreted by the reader and may not be what you intended.  They might read between the lines or infer something other than you intended.
• Describe Attachments. 
  Let the reader know that there are attachments and what they contain.
• Include Your Full Signature
  If you want someone to be able to contact you, you need to include your name and contact information.  You may also want to include relevantprofessional links (LinkedIn profile, VisualCV, website/on-line portfolio and/or Twitter profile).

Here are some of my own thoughts on email:

• Use a professional font type, size and color.
  Make it look professional, not casual.  The size has to be readable- at least 11, depending on the font type.  Avoid colors that are quirky and use the same color throughout. 
• What doe your Email address say about you
  I still see cute, funny, or too personal email addresses on resumes.  You want to use an email that links professionally to you.  In job search mode, that would mean first name and last name- period.
• Using Quotes in the signature line
  While this can be a nice touch, just make sure the quote you use is appropriate.

While email has made corresponding with others easier, it isn't a replacement for face to face interaction or phone conversations.  Think carefully before hitting the send button.